Shopping cart
Steps to place an order
Our articles are divided into categories. Each category is divided into subgroups with the corresponding wooden figurines. You can find the menu bar with the categories at the top of every page. To get to the subgroups just select the desired category. By positioning the mouse cursor on a category, the menu appears and allows you to directly select the subgroup or even a single product.
Our articles are available in various sizes and different finishes. In the product view, you can select the finishing and the size of the sculpture you wish to buy.
The image of the product and the corresponding prices will appear. Below the main image of the product, you can visualize smaller images of all available finishes of the selected product.For further information about the different finishes click here Finishes
For each product there is also a table with an overview of all available sizes and finishes with the list of the respective prices.
After selecting the size and finishing, the item can be added to the Shopping cart with a simple click. You can also add a product to the cart by selecting the desired size and finishing directly from the table that appears below the image when viewing the product. Once you have added an item to the cart, you can continue shopping or proceed with the purchase process by tapping the "Shopping Cart" button.
You can find this button also in the right top corner of every page. You can change the item amount or cancel an item from the Shopping cart at any time. When you have finished editing the items in your cart, you can tap "Proceed to checkout" to complete your purchase. You will be asked to enter your personal data and to select a payment method. Once you have entered all details you can tap "Buy now" to complete your purchase.
Before tapping "Buy now" the purchase can be interrupted at any time.
We need your data to be able to deliver your order and to send you the invoice. Therefore, we ask you to insert your data in the required fields. The provided data will only be used for processing the order and will not be transmitted to third parties. The customer can also provide an additional address for delivery.
If you purchase as a "Registered customer", the purchase will be saved and you will later be able to view your order. To register you must choose a password that allow you to access the reserved area. Please take note of the password for future logins.You can also choose to purchase as a guest customer. In that case your data will be temporarily saved for processing the order and will then be deleted.
Shipping costs are automatically calculated according to the delivery country. Orders exceeding a certain amount qualify for free shipping. Detailed information about shipping costs can be found here: Buying-guide - shipping
Choose a payment method (PayPal, Advance payment, Cash on delivery) and enter the required data. Detailed information on the payment methods can be found here: Buying-guide - payment
Please check if all data has been entered correctly and click on "Buy now". From that moment your purchase is binding.
As soon as you have completed your order, an order confirmation will be sent to you by e-mail. We will process your order immediately after receiving the payment and the items will be sent to you as soon as possible.
Should the expected delivery be delayed for any reason, you will be contacted by phone or e-mail.
Your order will be processed and dispatched on the first business day after receipt of payment.
Should an item be temporarily out of stock or should there be a delay in delivery for any reason, you will be informed immediately by phone or e-mail. Together we will decide how to proceed with the order.
Germany, Italy, Austria
The delivery usually occurs within 4 business days from the receipt of payment.
We charge a shipping fee of €11,00 per package. Purchases exceeding a total value of €200 qualify for free shipping.
Belgium, Denmark, France, Great Britain, Luxembourg, Netherlands, Spain, Czech Republic
The delivery usually occurs within 7 business days from the receipt of payment.
We charge a shipping fee of €16 per package.Purchases exceeding a total value of €300 qualify for free shipping.
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Hungary, Cyprus
The delivery usually occurs within 7 business days from the receipt of payment.
We charge a shipping fee of €22 per package.Purchases exceeding a total value of €400 qualify for free shipping.
Iceland, Lichtenstein, Norway, Switzerland
The delivery usually occurs within 7 business days from the receipt of payment.
These countries are not members of the European Union. Therefore, the Italian VAT will not be charged. VAT that applies in the country of delivery will be charged instead
A shipping fee of €45 per package will be charged. It includes custom duties.
Purchases exceeding a total value of €800 qualify for free shipping.
Please notice that at the time of the purchase we will deduct the Italian VAT. VAT rate of the country into which the goods are shipped will be charged instead directly by customs.
All other countries
The delivery usually occurs within 14 business days from the receipt of payment.
These countries are not members of the European Union. Therefore, the Italian VAT will not be charged. VAT that applies in the country of delivery will be charged instead.
A shipping fee of €60 per package will be charged. It includes custom duties.
Please notice that at the time of the purchase we will deduct the Italian VAT. VAT rate of the country into which the goods are shipped will be charged instead directly by customs.
The prices valid on the day of order shall apply. These include Italian VAT.
When shipping outside the European Union, Italian VAT will be deducted at the time of purchase and VAT of the country into which the goods are delivered shall apply.
After completing the order, you will receive an e-mail with the order confirmation and our bank details. Please complete the bank transfer by paying the due amount and specifying the order number.
Please note that we can process the order only after receipt of payment. Therefore, if you choose this payment method, delivery is delayed by 3 to 5 additional business days.Please transfer the invoice amount to the recipient free of charge.
At the moment we can offer the method of cash on delivery for the following countries only: Germany – Italy – Austria.
Please note that an additional service fee will be charged.Italy €10 – Germany and Austria €15.
The due amount must be payed to the forwarder at the moment of delivery. Only payment by cash is possible, credit or debit cards can not be accepted.
At the moment we do not accept payment by credit card. However, it is possible to use your credit card for payments via PayPal even without creating a PayPal account.
After completing your purchase, you will automatically be redirected to PayPal's website to complete your payment using your PayPal account. Once PayPal has confirmed the payment, your order will be processed immediately.
What is PayPal?PayPal is a secure online payment service. You can create a free account with PayPal and associate it with your bank account or credit card.
You can use PayPal for easy and fast online shopping.Pay Pal is considered one of the safest ways to pay because your financial information is kept private and not shared via the internet when you shop. For more information: www.paypal.com
You can choose to pick up your order personally at our shops in Ortisei and S. Cristina in Val Gardena.
In this case you can pay directly at the shop and payment can be fulfilled by cash, credit card or debit card.
Please, contact us by phone or e-mail.
This method of payment is possible for our B2B customers only. Thank you for your comprehension.